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This page answers the most common questions we get asked, however, please don't hesitate to contact us or email us at contact@bevease.co.uk if you'd prefer to speak with us directly.
DELIVERY
United Kingdom
Orders placed before 4pm Monday to Friday, will be shipped the same day from our UK warehouse. Orders are delivered Monday-Friday.
Standard Delivery (2-3 business days):
- Standard Delivery is £2.99
- FREE Standard Delivery on orders £150 and over
Next-Day Delivery (1 business day):
- Next-Day Delivery is £3.99
- FREE Next-Day Delivery on orders £180 and over
Upgrade to a premium DPD service:
- Next-Day Delivery, 1-hour delivery window is £4.99
- Next-Day Delivery, pre-12pm is £12.99
United States
Orders placed before 4pm GMT Monday to Friday will be shipped the same day. Orders are delivered Monday-Friday.
- FREE Standard Shipping on orders $175 and over (2-5 business days)
- Standard Shipping on orders under $175 is $9.99 (2-5 business days)
- Upgrade to Express Shipping for $19.99 (1-2 business days).
Europe
Orders placed before 4pm GMT Monday to Friday will be shipped the same day. Orders are delivered Monday-Friday.
- FREE Standard Shipping on orders €165 and over (3-4 business days).
- For Standard Shipping on orders under €165, the cost will be calculated at checkout (3-4 business days).
- You can upgrade to Express Shipping (1-2 business days) the costs will be calculated at checkout.
Rest of World (International Shipping)
Orders placed before 4pm GMT Monday to Friday will be shipped the same day. Orders are delivered Monday-Friday.
Orders over ~ £150 (or the equivalent in your local currency)
- FREE shipping (4-5 business days)
- Upgrade for DHL Express Shipping (typically next 2-3 business days). Cost calculated at checkout.
Orders less than ~ £150 (or the equivalent in your local currency)
If your order is less than ~ £150 we charge for international delivery. Cost calculated at checkout.
We use DHL or DPD for all BevEase shipments, ensuring detailed tracking for your convenience.
All UK parcels ship from our warehouse near London.
We’re sorry to hear that! First, check the tracking number to see if it was left in a safe place or returned to the depot. If you’re still unsure, contact us on social media or email us at contact@bevease.co.uk with your delivery address, and we’ll look into it for you.
You’ll receive a shipping confirmation email with all tracking information included.
Please contact us at contact@bevease.co.uk as soon as possible. We aim to dispatch orders quickly, so please double-check your address before completing your order.
Your BevEase belt will arrive in a branded box with no additional packaging to maintain our commitment to environmental friendliness. All packaging is made from recycled materials and is fully recyclable.
Nope! All taxes and duties are included in the price of our products.
RETURNS AND REFUNDS
We want you to be happy with the quality, look and functionality of your BevEase belt. If you’re not happy for any reason, you can return your bag for a full refund. You have 30 days from the date of receiving your order to return.
Returned bags must be in an unused condition. We can’t accept a return if it arrives used, or damaged due to improper packaging. Preferably return in the original packaging.
This depends on where you are in the world, as well as the shipping method used.
We recommend keeping proof of postage until you hear from us confirming we’ve received your return. Once the bag arrives with us it will be processed within 2-3 working days.
Refunds take 3-5 working days from the moment we process your return to appear in your bank account. If you have any concerns, please contact your bank and they’ll be able to help.
Not to worry, please use any suitable box or mailing bag for your return.
ORDER QUERIES
Simply head to checkout and apply your discount code in the “voucher code” box on the right-hand side of the checkout page.
You should receive a confirmation email, please check your spam folder if this doesn’t come through. If you haven’t received an email, get in touch and we’ll look into this for you.
Sometimes banks can be quick to hold the funds, but they’ll release them if the order doesn’t complete. This might take a little while to reflect in your account. If you haven’t received a confirmation email, reach out to us and we’ll investigate.
If you attempted to place your order more than once, each attempt will appear as pending charges. These declined charges will be removed from your statement within 3-5 business days as funds were not actually withdrawn.
Absolutely! Just get in touch with us and we’ll generate one for you.
We accept all major Credit/Debit cards. Paypal, Shopify Pay, Apple Pay and Google Pay are also available.
PAYMENTS + PROMOS
Absolutely! If your order hasn’t been dispatched yet, please get in touch or email us at contact@bevease.co.uk, and we’ll update your order for you.
We can cancel your order if it hasn’t been shipped. Just reach out to us as soon as possible.
If you paid via PayPal, the funds will be returned to your account immediately. For debit or credit card payments, it can take 3-5 working days for the refund to process.
We’re sorry about that! Please contact us or email us at contact@bevease.co.uk, and we’ll sort it out for you
Make sure your delivery and billing addresses are correct. Trying a different card or PayPal might help. If you’re still having trouble, get in touch and we’ll assist you with your order.
PRODUCT QUERIES
Our BevEase belts are proudly designed in the UK and manufactured overseas. We partner with expert manufacturers to ensure the highest quality and durability, bringing you a product that combines innovative British design with top-notch craftsmanship.
Yes, they are! We’ve used durable, waterproof materials to craft our belts. This ensures your beverages stay cool and dry, no matter the weather. Whether you’re hiking, picnicking, or just enjoying a sunny day, our waterproof design keeps your drinks perfectly chilled and protected.
To keep your BevEase belt looking its best:
- Use a lightly dampened lint-free cloth to remove dust or dirt. Avoid scrubbing.
- For stubborn stains, use mild soapy water.
- Allow the belt to dry naturally, wiping off any excess moisture with a cloth.
Please avoid:
- Machine washing or tumble drying.
- Using strong soap, detergents, solvents, or starch.
- Ironing or leaving the belt in direct sunlight for prolonged periods.
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We’re sorry to hear that. Please contact us with the following information:
- Your order number.
- A short description of the issue.
- Photographs of the fault.
- Your shipping address for any repairs or replacement products.
If you can’t find your order number, let us know, and we’ll help you locate it. Proof of purchase is required for processing any warranty claims.
DATA PRIVACY
You can easily find our Privacy Policy by visiting our website and scrolling to the bottom of the page. There, you’ll find a link labeled “Privacy Policy” that will take you directly to the details on how we protect and use your information.
We take your privacy seriously. For detailed information on how we collect, use, and protect your data, please refer to our Privacy Policy. You can access it on our website.If you’d like to unsubscribe from our marketing communications, simply click the unsubscribe link at the bottom of any of our emails. Alternatively, you can contact us directly at contact@bevease.co.uk, and we’ll take care of it for you.
If you’d like to unsubscribe from our marketing communications, simply click the unsubscribe link at the bottom of any of our emails. Alternatively, you can contact us directly at contact@bevease.co.uk, and we’ll take care of it for you.
If you want your personal data erased from our records, please get in touch with us via email at contact@bevease.co.uk. We’ll promptly process your request and confirm once it’s been completed.
